https://www.asiapacificsecuritymagazine.com/wibmo-launches-ai-assistant-for-financial-crime-operations/

Wibmo has launched an AI-based platform aimed at supporting fraud, anti-money laundering (AML), know your customer (KYC) and dispute-handling teams at banks and payment service providers, as financial institutions face rising volumes and complexity in digital payments risk operations.

The platform, called Wibmo Agentic Risk Intelligence Assistant (ARIA), was unveiled at the company’s event in Mumbai, India, titled “Securing Digital Payments: Innovation, Intelligence & Trust”. Wibmo’s Indonesian entity, PT Wibmo Services Indonesia, shared details of the product in an ACN Newswire release.

Wibmo said early modelling shows ARIA can reduce investigation time by more than 70% through real-time “agents” that help teams process more cases per full-time employee per day. The company also said it is targeting recommendation accuracy close to 90% to improve quality metrics across risk operations.

According to the release, ARIA is designed to use AI for tasks such as data aggregation, analysis and drafting recommendations, while leaving final decisions under human control. Wibmo said the platform gathers signals from transactions, risk models, customer and merchant history, linked transactions, and historical fraud patterns to automate information gathering that can consume analyst time.

The company said ARIA produces “evidence-referenced verdicts” and “transparent, auditable recommendations”, and can support standard operating procedure-driven resolutions, communications with customers and merchants, reduction of false alerts, and proactive measures against emerging anomalies.

Shailesh Paul, CEO, Wibmo, said, “As fraud becomes more sophisticated and regulatory expectations continue to evolve, risk operations teams must manage growing complexity with limited resources. ARIA is designed to help institutions scale intelligently by combining the speed and analytical capabilities of AI with the judgment, oversight, and accountability of human expertise. While AI agents assist with data analysis and recommendations, every critical decision continues to remain firmly under human control.”

Wibmo positioned ARIA as distinct from fully autonomous AI systems, saying it is built with “governance-first” controls for enterprise financial institutions. The release said recommendations flow through existing approval mechanisms without autonomous production actions, and that the system maintains reasoning chains and audit trails. It also described a unified framework across fraud, AML, KYC and disputes with “replayable audits” and operational provenance for agent actions.

The event where ARIA was announced included more than 50 senior leaders from banks, fintechs, payment networks and technology organisations, according to the release. Participants cited by Wibmo included speakers from PayU, NPCI Bharat Billpay, Visa, Mastercard, Flipkart, CSB Bank, Jio Payment Solutions and Network International, discussing topics including acquiring fraud risk management, authentication technologies and risk-based decisioning.